You can update the credit card information on file by going to the Billing Page for your account. Below is a direct link to the Billing Page:

https://beta.helioscope.com/settings/team/billing

To find the billing information, scroll down to the Payment Details section of the billing page. Click the Edit payment method to update the credit card details:

Add an additional credit card by clicking the + Add payment method:

Your default payment method can't be deleted until an alternative payment method is added. Once another payment method has been added, click the x icon to remove a non-default credit card:

Billing History

Towards the bottom of the Billing & Usage tab, you can easily view and download both past and current invoices within the Billing history. Plus, if you'd like, there's a convenient option to pay your invoice directly. Below, we'll walk you through the details of each column shown in this image.

• The "Invoice Number" is the primary identifier for locating a specific invoice. Each invoice is assigned a new number after every billing cycle
• The "Date Created" shows when we made your invoice for the plan. This is not the same as your payment date.
• The "Amount" column shows you exactly what your subscription will cost with everything considered, from your chosen plan to your team's size.
• The "Payment Method" will display two payment options. For credit card payments, the last four digits will be shown. If you notice a slash, it means the invoice was paid via wire transfer (available only for annual subscriptions).

The Status section includes three categories. Void, Paid, and Open

• When an invoice is voided, it means your subscription has expired. Unfortunately, this means that payments can't be processed for that invoice, and access to your account will be lost. But don't worry! You can easily regain access by re-subscribing in the Billing and Usage section above.
• A paid invoice confirms that your payment was successful

When you see an Open status, the current billing cycle has ended, a new invoice has been created, and your subscription is ready for payment. 

Please note, that if no payment is made on an open invoice, your account status will change over time. You can view your status under the Plan Overview & Usage section, as mentioned above. Payment reminders will also be emailed periodically to the billing address provided on the account.

Account status will display the following for an open invoice:

• An "Active" and "Overdue/Past Due" account status means payment can be made and access will not be lost. 
• When your account status is "Suspended", you can still pay the open invoice, however, access is temporarily lost due to the missed payment. 
• A "Canceled/Expired" status means your invoice is now voided, your subscription has expired, access is removed, and payments can not be processed for that invoice. As mentioned above, you can easily regain access by re-subscribing from the Billing and Usage section. Or, please, contact Support at support@HelioScope.com for further assistance.