We made some important updates to HelioScope. Below are some common questions and answers about the changes.
Also as part of these changes, increased the design capacity for our Basic Plan from 500 kW to 1.25 MW.
How can I find out how these changes impact me?
You should have received an email with personalized information explaining the impact on your account based on your usage. But if you need assistance, we’re here to support your team and available to answer any questions.
In-Product Usage Enforcement
When will in-product project usage be enforced?
How are project balances calculated?
Each Basic monthly license includes 1 user seat per license and 10 projects that can be used within the subscription period. Each annual user license includes 1 user seat and 120 projects that can be used at any point throughout the annual subscription period.
Unused projects do not roll over to the next subscription period.
Do unused projects on a monthly license rollover to the next month?
No, unused projects do not roll over to the next monthly billing cycle.
You can purchase additional licenses or change your plan type to annual by navigating to [beta.helioscope.com/settings/team/billing].
How does the 10-project per license balance work for annual licenses?
Annual user licenses will have access to 120 projects per year at any time, versus 10 projects each month on the monthly plan.
You can purchase additional licenses or change your plan type to annual by navigating to [https://beta.helioscope.com/settings/team/billing].
What if I have multiple licenses?
Note that your project balances across all of your licenses can be stacked together. For example, if you have 3 monthly Basic licenses that equates to 30 projects to use monthly across your whole team.
When does my project balance refresh?
Your balance refreshes upon renewal. This balance and renewal date are visible on your billing page.
How can I track my project usage to date?
You can go to beta.helioscope.com/settings/team/billing to see your project usage in the past 12 months. This new feature helps you understand your pattern of project usage and determine your license needs. More information here.
What happens if I create a project over 1.25MW (dc) on the Basic or Pro plan?
Currently, customers on a Basic or Pro license that create only a limited number of projects (i.e., approximately one (1) project per team per month or up to twelve (12) projects per team per year) that exceed the current design size threshold as outlined on our pricing page will not be required to upgrade to a Custom plan. Please note that these projects will count towards the license monthly project limit as outlined on our pricing page.
How many licenses can I have on my team?
There is a maximum number of 5 licenses per team.
Upgrading Your Account and Purchasing Additional Licenses
Is the Pro Plan available?
The Pro Plan is already available for purchase. The Pro Plan will include access to premium features like LIDAR, customizable reports, a financial calculator, and more. If you want to upgrade you can go to [beta.helioscope.com/settings/team/billing].
How can I upgrade my plan from monthly to annual or purchase additional licenses?
Please reach out to email@example.com to upgrade your plan from monthly to annual, or purchase additional licenses.